Managed Services
How Managed Services Can Be a Real Life-Saver
AVS Managed Services are proactive by design. 24/7 system performance analytics, on-demand training, remote troubleshooting and reporting delivered by a dedicated support team – an extension of every system we bring online.
Next Generation Security ADVANTAGE
System Health Monitoring – 24/7 anticipatory, preemptive and proactive system health monitoring and professional services.
Phone Support Help is a phone call away when you need it the most.
Email Support The most effective and quickest way to obtain service.
Remote Diagnostics and Support Significantly reduce the time to resolve an issue through secure, remote access. 90% of support issues are resolved within 15 minutes of a remote support session.
On-Site Support A technician is dispatched from closest service location.
On-Demand Training Expert training is available by knowledgeable and friendly staff.
Advanced System Tasks Let us do the hard work, like building custom reports and managing system users.
Software Updates Stay up-to-date with the latest features and make the most of your systems.
Equipment Loaners & Extended Warranty Vital system components like servers and controllers are made available while original equipment is being repaired.
Preventative Maintenance Routine cleaning and diagnostics are scheduled to ensure optimal system performance and maximum equipment lifespan.
Network Security New internet security patches and firewall configuration updates are administered to deter external threats.
SafeCity Connect A network management service designed to support video surveillance networks and public safety applications.
MANAGED SERVICES WHITEPAPER
Learn how managed services can optimize your security system’s performance, maximize your equipment’s lifespan and avoid obsolescence, while realizing cost and process efficiencies.